Case Manager’s Role


The most effective way to help someone set and achieve goals is through a strong and trusting bond between the individual served and the case manager.

We begin working on this as soon as we receive a referral.  Our goal is to have contact with individuals new to our services within five working days of the referral.

After the initial contact, we continue to encourage frequent contact with everyone served.  We maintain our connection with the people we serve through home and community visits, as well as through our open door policy toward visitors.  Often, people stop by just to say hi and maybe stay for a cup of coffee while they visit with their case manager.


Planning is our most frequently used service. Once an initial plan is in place, we consider it to be a fluid document that should be updated as individuals experience new achievements, challenges, and other changes in their lives.

Planning is done with an interdisciplinary team. Although the case manager is responsible for facilitating the production of the plan, the person and family served determine the direction of the plan.

It is the case manager’s job through planning to illustrate the individual’s goals, needs, strengths, wishes, achievements, preferences, and vision for a good life.


Unless a plan is put into action, it is only words on paper.

Case managers participate in many activities to ensure that the people we serve are receiving services and supports in the manner they prefer. Monitoring of paid services is completed routinely throughout the year.

Other activities include assisting the individual in locating and accessing services, grants, and other programs; referring individuals to resources; and providing individuals with information about disabilities and how to advocate for themselves.

Advocating and Self Determination

Self-Determination: Our goal is to empower people and families with information and resources to assist them in their journey to lead a full and meaningful life.  We want to empower you to be self -sufficient and independent to the greatest extent possible.

Self –Determination is: Individualized Services and Supports

The Principles of Self-Determination

  • Freedom
  • Authority
  • Autonomy
  • Responsibility